Account Support

Q: I tried to order but the order didn’t go through. An error code popped up or I got sent back to the order page.
A: If your order did not process it is most likely due to your bank/ credit card rejecting the transaction.

  • First make sure your name and billing information matches your credit card.
  • If this doesn’t work phone the number on the back your credit card and get the transaction pre-approved, after doing this try putting your order through again.
  • This error can occur when trying to pay with PayPal if your funding source is your credit card or when using a credit card directly on our website.
  • If you are still experiencing problems please contact us so we can investigate the error.

Q: How can I check the status of my order?

  • Click “Log In” in the top right hand corner
  • Go to “My Account”
  • Click “View” under Previous Orders
  • Scroll down until you see “status History & Comments”
  • If your order has been shipped you will see a status update with your tracking number

Q: I am having trouble logging into my account
A: Please make sure you are using the correct email; if you forgot your password you can click here to reset it.

Q: I didn’t receive an email of my order confirmation or password reset.
A: All these emails are generated automatically by our system. Please check your junk or spam folder; if you cannot find it there you may have entered your email incorrectly.

Q: I placed an order but haven’t received any confirmation or it hasn’t been shipped.
A: Check under your account to make sure your order was processed and you can check the order status. If you don’t see your order it is possible your payment did not process or the order procedure was not complete.